The Uniform Conditions for the Hotel and Catering Industry (UVH)

The Uniform Conditions for the Hotel and Catering Industry (UVH) are the terms and conditions on which catering establishments set up in the Netherlands, such as hotels, restaurants, bars and related businesses (including catering firms, party service firms, etc.), provide catering services and enter into catering agreements.

The UVH are registered with the District Court and the Chamber of Commerce and Industry in The Hague. You can find the complete UVH on this website.

The UVH apply to the Mary K Hotel, with some small adjustments due to the specific characteristics of the hotel. These adjustments surpass the regulation as described in the UVH and are written below.

It can occur that, for any reason, you would like to cancel or partially cancel your reservation at the hotel. We ask you to inform as soon as you know through email. The closer your cancelation is toward your date of booking, it gets harder for us to sell the room to a third party. And therefor the cancellation costs are higher.

Cancellation of bookings up to 4 rooms.

In case of Cancellation more than 48 hours before the Commencement Date, the Customer is not obliged to pay any money to Hotel Establishment.

In case of Cancellation between 48 and 24 hours before the Commencement Date, the Customer is obliged to pay 50% of the Reservation Value to the Hotel Establishment.

In case of Cancellation less than 24 hours before the Commencement Date, the Customer is obliged to pay 100% of the Reservation Value to the Hotel Establishment.

Cancellation of bookings of 4 rooms or more:

In case of Cancellation more than 2 months before the the Commencement Date the Customer is not obliged to make any payment to the Hotel Establishment.

In case of Cancellation between 2 months and 1 month before the Commencement Date, the Customer is obliged to pay 25% of the Reservation Value to the Hotel Establishment.

In case of Cancellation between 1 month and 14 days before the Commencement Date, the Customer is obliged to pay 50% of the Reservation Value to the Hotel Establishment.

In case of Cancellation between 14 days and 7 days before the Commencement Date, the Customer is obliged to pay 75% of the Reservation Value to the Hotel Establishment.

In case of Cancellation 7 days or less before the Commencement Date, the Customer is obliged to pay 100% of the Reservation Value to the Hotel Establishment.

Partial cancellation of bookings of 4 rooms or more:

Up to 1 month prior to the Commencement Date you can deviate 50% of the original booking. Up to 7 days before the Commencement Date you can deviate 25% of of the original booking. Cancellations 7 days or less before the Commencement Date, the Customer can not partially change or cancel the booking and is obliged to pay 100% of the Reservation Value to the Hotel Establishment.