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TERMS&CONDITIONS ROOMS

Terms&Conditions:

In the Netherlands, the hospitality and hotel sector is governed by a standardised set of terms and conditions known as the UVH (uniforme voorwaarden horeca), regulated by the Chamber of Commerce and Industry in the Hague. You can find these terms and conditions explained in detail on the following website: (click here)

These rules apply to the Mary K hotel, with some small adjustments due to the special characteristics of our small hotel. These adjustments you will find below. Please note that our non-refundable rates are discounted and have strict conditions applied to them: they can not be changed or cancelled for any given reason.

If for whatever reason, you would like to change or cancel your reservation we ask that you inform us as soon as possible, by e-mail or phone. The closer you cancel before your check-in date, the more difficult it is for us to make your room available to another guest. The given percentages below are a percentage of the total reservation value. With a cancellation we will not charge city tax. An example of how to read the number of nights: 3 nights can be 3 rooms for one night, or 3 nights in one room.

Policy for cancellations of reservations for 1, 2 or 3 nights:

Please note that there is no penalty for reservations cancelled a full 48 hours before the arrival date*
In the event of cancellation from 48 hours to 24 hours prior to the arrival date, the customer will be charged 50% of the reservation value
In the event of cancellation less than 24 hours prior to the arrival date, the customer will be charged 100% of the reservation value.

Policy for cancellation of 4, 5 or 6 nights:

Please note that there is no penalty for reservations cancelled 3 or more weeks before the arrival date
In the event of cancellation between 3 weeks and 2 weeks before the arrival date, the customer will be charged 25% of the reservation value.
In the event of cancellation between 2 weeks and 1 week before the arrival date, the customer will be charged 50% of the reservation value.
In the event of cancellation less than 1 full week before the arrival date, the customer will be charged 100% of the reservation value.

Policy for cancellations of 7 or more nights:

Please note that there is no penalty for reservations cancelled more than 4 weeks before the arrival date.
In the event of cancellation between 4 weeks and 3 weeks before the arrival date, the customer will be charged 25% of the reservation value.
In the event of cancellation between 3 weeks and 2 weeks before the arrival date, the customer will be charged 50% of the reservation value.
In the event of cancellation less than 2 full weeks before the arrival date, the customer will be charged 100% of the reservation value.

* Please note that 48 hours before the arrival date means 48 hours, or two days, before 00:00hrs on the day of arrival. For example, if you have a reservation for an arrival on a Monday, you can cancel without penalty until the previous Friday at 29:59hrs. A cancelation, therefore, on Saturday – at any time – would be less than 48 hours before the arrival date.

Keeping your data in accordance with the new legislation:
The Mary K Hotel stores your data for contact purposes only.
After your stay at Mary K Hotel you will automatically receive 1 single e-mail asking how you experienced your stay.
You will not be part of a mailing list and we will treat your data with the utmost care and never provide it to third parties.
You have the right to delete your data at all times.

Mary K Hotel House rules:

Every hotel has them: house rules. They never sound quite as friendly as we meant them to be. But we do want to get them off our chest. As a guest of the Mary K Hotel we ask you kindly to oblige these rules. If you violate any of them, we can deny you further admission to our hotel and in some cases, notify the relevant authorities.

Aggression: Threats, abuse or any other form of aggression will not be tolerated.

Alcohol: Alcohol abuse is strictly forbidden in our hotel. Please drink responsibly.

Belongings: It is prohibited to take any of our belongings outside the building. When damaging any of our belongings you are held responsible for either repairing or replacing them. For the safety of our as well as your own belongings, please lock your door after leaving your room. We do provide secure lock up for traveling documents and valuables. We do not take any responsibility for theft, loss or damage. If you leave your valuables with us, you do so at your own risk.

Candles: Incense, candles, flammable liquids are strictly forbidden. Our fire alarms are very, very sensitive!

Complaints: If you have complaints of any kind, please let us know as soon as possible. That way we can do our very best to resolve them.

Drugs: Using or trading drugs or any illegal substances is strictly forbidden in and around the premises of the Mary K Hotel.

Identification: Guests must present a valid passport or ID card to gain accommodation at the hotel.

Noise: The volume of TV and radio should be played at a level not to be heard outside of the room. Please be considerate of the other guests and don’t make noise after 22:00. All noise must be avoided upon leaving or coming back to the hotel out of respect for the hotel’s neighbours and your fellow guests.

Pets: Pets are not allowed in the Mary K Hotel.

Respect: Please respect this hotel, other guests, our staff and our neighbours.

Non Smoking hotel: The Mary K Hotel is a non-smoking hotel. Smoking is not allowed in any of the rooms or any other areas in the hotel. Smoking while hanging outside the window of your room is not allowed either. If you do smoke we will have to charge a fee of €250 euros to cover for extra cleaning costs and the fact that the room cannot be used, for health and safety reasons, for 24 hours afterwards. When you set off the fire alarm you are responsible for the costs for the firemen arriving on false alarm as well.

Note!: If you do smoke we have to charge a fee of €250,- plus extra costs if you set of the fire alarm.

Trading: Trading in goods is prohibited in and around the Mary K property.

Visitors: If you bring company to your room, always inform reception. So that in case of an emergency we know who was and still is inside the Mary K Hotel. We reserve the right to deny visitors at our discretion.

Weapons: Bringing weapons into the Hotel is strictly forbidden and will lead to immediate dismissal and notification of the relevant authorities.