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At what time can I check in?
You can check in from 15:00 o'clock. Due to the new Covid-19 measurement, we provide a self-check-in for our guests. All the necessary information will be sent to you by email and we will call you prior to arrival to help you with recommendations so you can start planning your visit to Utrecht.
Is check-in possible before 15:00 pm?
If you arrive before 15:00 o’clock, please let us know. We will try to have your room ready earlier for you.
Until what time can I check out?
Check out is possible until 11 o'clock.
Is there an elevator?
Because of the local regulations for historic and monumental buildings, we were not able to install an elevator in the Mary K Hotel. Some of these rooms are only accessible via a steep staircase. If you have walking difficulties, please let us know so we can reserve a suitable room for you.
Can I park at the hotel?
The Mary K Hotel does not have private parking. Close to the hotel different parking options are possible. You can find them at Contact-route.
Can you add a babybed or extra bed?
We can place a baby’s cradle free of charge in any room. An extra bed can only be placed in one of the Comfortable Medium room and one of the Large Deluxe room. We charge €30 extra per night.
Can I go to the gym at Mary K?
Mary K is friends with a professional gym with sauna, just 75 meters away. At the reception we can give you our gym pass for the Workout. Costs are €8,- for a single use. Did you know there is also yoga & massages in the neighboorhood you can use for a discount when you staying at the Mary K hotel!
Can I rent a bike at the Mary K?
Yes you can rent a bike at the hotel for €12,- / day (or € 10,- / day when more than 24h). Because we have a limited amount of bikes at the hotel we recommend to book your bike in advance.
Can I cancel a non-refundable booking?
A non-refunable booking is a booking with a discount. Those rooms can never be cancelled and we make no exceptions for this.
What are the terms for cancelling a rack booking?
A rack rate booking can be cancelled free of charge 48 hours before arrival. For bookings For cancellation of group reservations for 4 - 9 rooms or for stays of 7 or more nights there are different terms&conditions. You can check all our cancellation policy at Terms&Conditions.
Can I smoke at the Mary K?
Smoking is not permitted anywhere inside the Mary K Hotel. You can make use of our garden during opening hours. Or request a room with a balcony or garden when booking.
Are pets allowed?
Unfortunately, pets aren’t allowed at Mary K. No matter how cute or well-behaved your loyal friend might be.